Verizon in home agent optimize system speed

#Verizon in home agent optimize system speed upgrade#
#Verizon in home agent optimize system speed download#

It is intended to provide you with an indication of the speeds obtained during such network testing. The information above was derived from various tests and is provided for informational purposes only. +The actual performance of an individual customer's broadband service may vary based on technology, network traffic, and a number of other factors. In theВ Measuring Broadband AmericaВ study, latency was measured by sending a packet that is returned to the sender and the round-trip time is considered the latency.

LatencyВ is an expression of how much time it takes for a packet of data to get from one designated point to another.

Upload speedВ refers to the speed of the connection when uploading data from your computer.

#Verizon in home agent optimize system speed download#

Download speedВ refers to the speed of the connection when downloading information to your computer.Moreover, the agents communicating here are trying to rewrite promises made when I finally did reach a US agent on the phone who was in direct communication with her supervisor, came to agreements to resolve, and know the agreements made were noted in my account because the agent was reading my her notes verbatim. When they can't help, or don't want to, you're dumped back into a pool and forced to repeat yourself over and over again. Meaning generally you're dealing with an outsourced, overseas agent and you're given the same scripted responses. So, 12 hours now totally invested in this mess created by Verizon and I still do not have complete resolution! I think it important for Community members here to know that the Customer Support reached through this platform is the same as if you were doing a chat or calling in.

#Verizon in home agent optimize system speed upgrade#

Another agent then tried to say it was the last address where I upgraded at - nope last upgrade was delivered to this address and prior upgrades were delivered to my last address - both after the address they pulled out of the vadose! In any event, NEITHER of these should matter when the purchase was made with proper, matching shipping and billing addresses, matched to the credit card, and also where my VZW bills any mountain of advertising mail are delivered to each month. VZW tried to say it was my fault because that was the address of the line origination, which is was certainly not because I got the line in 1995 and it was 2 addresses prior to the one they decided to send it to. That is the most frustrating part, I provided the proper address with my order, which has been my address for 6 years. That's what then began the ordeal with VZW.

Had that ancient address still been associated with me in my UPS account, I maybe could have then done something per UPS CS. However, VZW has it so that only they can adjust shipment specifics. Yes, my immediate reaction when I received the shipping notification from VZW was to reach out to UPS. In attempts to fix VZW's mistake, the overseas agents have made the circumstances even worse!!! I cannot believe I am dealing with this on Thanksgiving morning and getting nothing by the runaround on a serious error made by VZW, and the customer care agents have refused my repeated request to be connected with someone in the US who has the authority to fully correct the matter before it even gets worse! I shouldn't be treated this way being a customer since 1995 and never, ever once being late paying my bill! I have been disconnected 7 times, lied to twice (I caught the second one by asking for the confirmation numbers because the VZW system I can see just updated with no changes she claimed at all so she immediately disconnected the call!!!), have had 3 other agents not know what to do so they just dumped me back into the call pool. I honestly think it has been both of these. I have been trying to get it corrected for 4.5 hours now via chat and phone, but all I have been able to reach are overseas customer care agents that either do not comprehend the issue or just don't have the authority to get the needed corrections made. The problem was caused by VZW, which was acknowledged. I've had a serious problem with an upgrade order.